Direct Aid Organization
Background
Direct Aid started in 1981 by Dr. Abdul Rahman Al Sumait "from Kuwait" as a voluntarily non-governmental
institution interesting in the development in Africa & after world wide.
Direct Aid Internationally:
- Recognized for excellence 3 Star – 2021 from European Foundation for Quality Management (EFQM).
- Sponsorship of more than 16,640 students with scholarships.
- Sponsorship of more than 83,245 orphans.
- Enrolled students in universities and colleges are more than 47,984 students.
- Establishing, running and managing 6 hospitals.
- Building and running 326 clinics.
- Building and running 314 regular schools from kindergarten to high schools.
- Building more than 5,992 mosques in various African countries.
- Drilling more than 24,945 surface and artesian wells to provide fresh water to people in poor and remote areas in Africa and Yemen.
- Establishing 4 radio stations in Africa and operating 2496 radio programs in 19 countries.
- Establishing and running 79 women vocational training and rehabilitation centers.
- Establishing and running 4 universities with comprehensive academic disciplines.
- Building and running 25 Islamic institutes.
- Executing more than 7,768 health programs (surgical camp, eyes camp, vaccination campaign, circumcision, medical convoy).
- Conducting more than 16,495 development projects for the benefit of poor families.
- Forming several air bridges for relief to transport urgent aids to drought and famine areas in various
African countries, and sending 700,000 tons of aids, medicine, food and clothing.
- DAO consists of 7,745 employees, including 170 employees in Kuwait and the rest are based in African countries and Yemen.
Business Needs & Challenges
For security, privacy, and compliance requirements, Direct Aid Organization needs to register the
details of every person who makes a donation to the organization. It is imperative to collect the
name, phone, date of birth, nationality, area of residence and many more fields into the existing
system, which is based on Dynamics 365. Although a one-time activity, this process is error-prone
and time-consuming.
Credentials used by donors
donors who visit Direct Aid Organization's premises use either.
- Kuwait's Smart Civil ID Card
- Mobile ID (Hawyti) mobile app
Users at Direct Aid Organization spend considerable time and effort in
entering the details of donors.
Characteristics of a viable solution
Direct Aid Organization needs a solution that should have the following characteristics:
-
When a donor arrives at any service desk expressing her/his intention to make a donation, s/he presents her/his Civil ID
card or Mobile ID (Hawyti) app to the Direct Aid Representative.
-
If the Civil ID Card is used, the solution shall read from the card and fill the information directly onto Dynamics 365.
-
If the Mobile ID (Hawyti) app is used, the representative shall use this technology to automatically fill the details of the donor.
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The representative should have little-to-no human intervention in this process, to eliminate chances of error. Furthermore, any
customization on Dynamics 365 needs to be globally applicable and well-documented.
Solution
Direct Aid Organization decided to team-up with Sharper Software to
develop a solution that could address the aforementioned challenges.
Using Smart Civil ID Integration,
donors insert their Smart Civil ID card into a reader device. The donor's demographics, including but not
limited to: Name in both Arabic and English, Sex, Date of Birth, Nationality, etc. are automatically
captured and the related Dynamics 365 Contact is selected.
If Mobile ID (Hawyti) is presented by the donor, the representative asks the donor to open the QR Code Verification page on the app.
The Representative then scans this code using a 2D barcode reader device. Within a few seconds, the donor's demographics appear in
the selected Contact. This is possible using Mobile ID (Hawyti) Integration
If the donor's record already exists, the record is first updated, then the Contact is selected automatically.
This saves the Representative the trouble of entering the details of the donor. Now, all what the Representative has to do is enter
the details of the donation itself.
User experience is enhanced such that the time it takes to register a donor is minimal, but not at the expense of data quality. Both
donors and Representatives of Direct Aid appreciate the ease of use and time-saving features of this solution.
