Al-Awadi Integrated Solutions & Services

Business Needs & Challenges

Al-Awadi Integrated Solutions & Services provides a web-based healthcare management solution named Medicare. This solution requires the registration of patients in order for the medical center to provide the best levels of health services to its own clients. There are many places where a patient may interact with the clinic:

1. Patient-Facing Receptionists.
2. Call Center representatives who talk to patients over remote channels (e.g. Phone).
3. Medical Records Officers who maintain patient files.
4. Insurance Officers who maintain patient’s relationship with Insurance Companies.
5. Doctors and Physicians providing diagnosis.
6. Nurses and Technicians assisting the doctors.
7. Marketing personnel helping the hospital expand to new markets.
8. Pharmacy staff who deliver medication to patients.
9. Information Technology specialists supporting the infrastructure.

Each of the above information workers needs to know as much detailed and accurate information about the patient as possible. For example, Medical Records need to keep the medical records of the patients as much up-to-date as possible. Receptionists need to make sure all patients are reachable. Insurance Officers need to reduce fraud and improve insurance claim accuracy. Call Center Representatives need to ensure the best service levels. Doctors, Nurses and Technicians need to keep the patient records up-to-date.

In order for a clinic to run efficiently, the time it takes to update the patient records should be as short and as accurate as possible. This information should be provided to the rest of the information workers as accurately as possible. Time means money and money means the hospital can survive under the tough competitive business environment.

Al-Awadi Integrated Solutions & Services aims to expand its business and reach. In order to achieve this, the hospital needs to maximize its top-line revenue, while minimizing its bottom-line costs, but not at the expense of quality of services delivered to its own customers. Maintaining accurate patient data will help improve the efficiency of its direct marketing activities.

Characteristics of a viable solution

A viable solution should use the Smart Civil ID to capture patient data and automatically store it into the Medicate system automatically. Users should have little-to-no interaction with the process. All users have to do is insert the Smart Civil ID into a reader and click a button on the screen. Patient details should be captured automatically and accurately.

Solution

Al-Awadi Integrated Solutions & Services deployed SharperIntegration® for reading Civil Information off the Smart Civil ID and saving the records into Medicare. SharperIntegration’s extensible model allowed it to connect seamlessly with the web-based Medicare system using open web standards. AAISS's own customers began to reap the benefits of the solution early on with the help of the Sharper Software team.